I got to bed a little earlier last night, but it was only after I composed and sent a response to my latest source of irritation.

Late Friday, a Chinese company sent an email to me by way of YuzuMura.com claiming that my use of the phrase “dragon beard candy” runs afoul of a trademark they registered in 2001 in China. Somehow, the 2000 years of prior use as a common phrase (in Chinese) got past the Chinese trademark authorities; perhaps they considered it a novel usage since they registered the mark “Dragon Beard brand cotton candy” in English rather than Chinese.

Translations of common phrases are, to my knowledge, not well protected by trademark law, but the more amusing thing is that they are making a claim against a phrase that existed in English in the United States, Canada, Hong Kong and Singapore for a fairly long time prior to their registration.

Also, their company, “Nutra-Swiss,” does not appear to have any trade presence in the United States. They don’t have much to protect; if a trade name is not in active use, it’s not protectable, and this should be doubly true for a weak mark. These days, their online presence appears confined to search engine spamming and domain name resale, although I do recall seeing some photos of some artificially-colored plastic tubs of cotton candy on some trade directory last year. I’m not selling cotton candy or even comparing my product to their artificially-colored goo anywhere on my commercial site, since it’s irrelevant to my market.

I expect there may be one or two more rounds of email, after which I’ll probably publish the entirety of the exchange here for popular amusement. They don’t show a very sophisticated understanding of trademark law.

Dinner

I needed to take advantage of leftover ingredients today. I still had a bit of ricotta in my refrigerator, which would not likely survive much longer than today; it was still in decent condition. I also had some tomatoes, onion and mushroom, in addition to a bit of parmesan. It turned out that Central Market, where I did my matcha latte demo today, had a little sale on manicotti shells, which is quite fortunate, since I had already thought of making manicotti on my way to search for pasta. I was lower on tomatoes than I remembered, so rather than incorporating the mushrooms into a filling, I made them part of the sauce, which was heavy on onions, deglazed with a little fume blanc, and seasoned with garlic and basil. I chopped the roasted peppers into confetti and included them in the ricotta-parmesan filling.

For a dish which was composed primarily as an excuse to use up ingredients, it turned out fairly well. The wine and mushroom sauce turned out more interesting than the tomato sauce I had planned. But I only have about 6 weeks left in Washington’s tomato season…

Technorati tags: China, trademarks, law 

I do a lot of demos of my products at grocery stores where my products are carried. If I’m the broker, my client usually pays for the cost of sampling materials. But for things I import, I pay for the samples I give out. The cost of sampling is by itself quite painful.

The theory of doing demos is not that you will sell a lot of product the day of the event. Demos are a way of introducing products, getting feedback, and hopefully, getting such products in the mind of the customer. A few people buy something right away, and some people buy on their next trip to the store, and some people will remember the item when just the right occasion comes up. And, of course, quite a lot of people won’t take any action at all, but this is true of any promotional method.

The advantage of conducting a demo is the immediate feedback, the rapport you can establish with at least a few customers, and the potential for building long-term repeat customers. It’s very hands-on, and very much a way of telling the story of a product.

Alas, thanks to the ever-increasing gas prices, my occasional trips to Portland are never very financially rewarding. I’ve averaged about two trips per month to the Beaverton Uwajimaya, at a cost of about $30–35 per trip in gas, without considering any additional impact on my car’s lifespan or maintenance needs. Yesterday, when I fueled up in anticipation of this trip, I spent almost exactly $45 for 16 gallons of gas. When I got home tonight, I had to fill it up again, and away went another $42 or so.

On the one hand, this is a very difficult way to build product recognition. On the other hand, if I don’t do these demos, my products may not move at all, because people don’t get to know anything about them.

Of late, I have substantially increased my portfolio of products that I sell at wholesale, so I believe that these challenges are really just a matter of scale. But it’s still very frustrating to look at money disappearing so rapidly.

Last night I made a late bit simple dinner for three. It included a vaguely greek salad (feta, kalamata olives, tomatoes, cucumber, atop lettuce) with a garlic-citrus dressing, some hummus which I adorned with some olive oil and mild chili powder, some grilled mushrooms with garlic, some roasted red peppers, and some decent pita I found that is made in Seattle without the use of any scary additives or unpronounceable ingredients, and still happens to be moderately pillowy for something obtained at a supermarket. I also did some nice roasted potatoes again.

I am a trusting person. I don’t tend to doubt people until they give me reason to do so. But sometimes I am fairly cautious. I don’t want to assume the worst, but I also don’t want to invite disaster.

A few days ago I got an unusual order online from a customer from Latvia. At first I was a little bewildered, especially the choice of shipping method was quite expensive, and then I figured I should do a bit of research before shipping off the order.

When I run an authorization a credit card transaction, several security checks are performed by the payment gateway. The billing address and zip code are checked against the address associated with the account. The system also checks the little card verification code usually present on a signature panel.

One problem with international transactions is that address verification service doesn’t usually work. If I recall correctly, one UK transaction had successful address verification process. But most of the time the processing gateway isn’t able to verify that the billing address matches.

It turns out that Latvia is a hotbed of credit card fraud. I called my bank to ask what I should do about the transaction, and I think their official policy is to make no recommendation, so they weren’t much help. But I was able to get information about the bank that issued the credit card, and so I could now call Latvia to request verification thatIthe cardholder matches up with the address given. They aren’t under any obligation to do so, and I wasn’t sure I wanted to pay even my decent Vonage rates to call the bank until I had some additional reason to believe the transaction was legitimate.

I’m relatively hands-on with my web customers. A few weeks ago, someone ordered some dragon beard candy with a gift card that left me with the impression that this was a business gift. The only thing was that they ordered the “love” gift wrapping, meant for romantic occasions. So I called her up to make sure that’s what she really wanted. She was relieved because she didn’t think her client’s wife would appreciate that very much.

Frequently somebody chooses an invalid shipping method or chooses some option that leaves me confused, so I usually email and then call to determine what they really want. Sometimes it takes a couple of days to get whatever little issue resolved, but it usually prevents mistakes and sometimes results in more loyal customers, so I consider it worth the extra time.

With international transactions, usually I need to clarify some details relating to shipping or something. My online store software has some issues with international shipping quote retrieval. Also, I usually want to make sure I know something about the customer.

So finally, Wednesday night I sent an email to the customer asking them to create a document that would authorize their bank to release verification information. I just asked them if it would be possible to do so, and explained what they should authorize. I think it would be a received as a fairly reasonable request.

So far, I haven’t heard any response, so I’m leaning toward canceling the transaction.

Common international credit card fraud indicators include differing billing/shipping addresses, and using a U.S.-originating card for a transaction being sent abroad. While far from conclusive, they indicate a higher probability of a stolen credit card.

In this case, those indicators were not present. But the customer didn’t ask about alternative shipping methods and chose a relatively expensive shipping option relative to the size of the order, without asking any questions. I’ve had perfectly legitimate orders from Japan, England, Italy and Germany, but I usually had to work out some details regarding shipping.

I’ve really not been getting enough sleep recently… it’s impacting my work a bit. I sent off a bunch of internet orders in record time this afternoon, but I had a hard time doing everything else I had planned for the day.

After shipping everything I wanted to go to the Isamu Noguchi exhibit at SAM. It’s the last chance for me, since the show closes around September 5. It should have taken 10–15 minutes to get down there from Ballard, but some stalled truck awaiting a tow and an unrelated SUV-Taxi collision turned the Queen Anne leg of my trip into a crawl. I think it took me about 40 minutes from the Ballard post office to the time I parked my car downtown.

I got home later than I expected… remembering I was out of everything vaguely vegetable-like except some salad greens, I wanted to get a few more items. Among other things, I got a decent, heirloom tomato, which I devoured before I had a chance to photograph it; it was surprisingly lacking in seeds and water; very fleshy. I squeezed a little lime juice and pico di gallo seasoning (salt, chilies, cumin, I think). I had a little mixed greens salad with my usual dressing but with a handful of roasted pepitas.

While I ate the greens and tomatoes, I roasted some slices of potatoes, which in this case are seasoned with the same pico di gallo seasoning and a little extra salt; I topped with bits of raclette cheese just a few minutes before I finished baking, and ground some pepper on the potatoes just after they came out of the oven.

I like piadina, the lard-enhanced soft, cracker-like flatbread of Italy’s Emilia-Romagna region. But I don’t use a lot of pork lard in my vegetarian kitchen. On the other hand, the toasted ghee I made last week stands in just fine; in German clarified butter is actually known as Butterschmalz, and other kinds of rendered fats are known as (Animal-)schmalz. So I always thought it would work as a fair alternative if I decided to make a piadina- or crespelle-like flatbread at home. The ingredients are functionally equivalent, though the flavors are certainly not the same. It's definitely a respectable fat.

I wasn’t really trying to make something particularly Italian, though; I just wanted a nice thin crispy-soft flatbread. Given my tendency to cook vaguely Indian food over the last few days, I actually thought something with the nuttiness of chapati would actually be nice, but I wanted something closer to the texture of piadina to hold up to my filling. So I balanced the two concepts by using a 50–50 ratio of whole wheat to white flour, as would be fairly typical for chapati, I blended in my toasted ghee, then added some water until I had a stiff dough.

My lentil cravings haven’t quite disappeared, but I didn’t want something as dense as my koftas, so this time I made a big lentil-potato pancake. I incorporated parboiled potatoes into a spiced ground lentil mixture. I made patties and cooked them in a substantial amount of oil. I browned it on both sides. The patty took a fair amount of time to cook, along the lines of a Rösti, but had a nice texture, flavor and color. Even with the lengthy cooking time, I’d definitely recommend finely grinding lentils for this kind of application rather than using cooked lentils.

I placed this lentil-potato “patty” between two layers of the flatbread with some sliced tomatoes, sweet onions, and raclette cheese.

I served this with a signature salad of mine, mixed greens with a yuzu-honey vinaigrette.

In the morning I made buttermilk waffles with some Hawaiian coconut syrup I got at the Beaverton Uwajimaya. It’s full of saturated and trans fats and has a very nice coconut flavor. It doesn’t look like it would photograph well when plated, so I didn’t try.

I got a late start doing business-like things. I should have worked harder today, but Monday seems to be the one day I give myself the luxury of working a little slowly… But I didn’t come home to make dinner until about 8pm, so I ate fairly late. But I sent off oustanding orders.

My car’s brakes have been making disturbing noises recently, so I am afraid I’ll have to get them checked… another irritating expenditure.

Tonight I was craving some soup, and something hearty involving lentils… I think I have recently mentioned this strangely unseasonal craving. I decided I wanted something rich, something refreshing, and something comforting.

I’m far from expert on Indian cooking, but I’ve got a surplus of garam masala around right now, so I thought I’d go for something slightly Indian. I don’t have any ghee in the house, and Ballard Market didn’t seem to have any clarified butter where I looked, but I had an extra pound of butter from baking cookies on Saturday, so I decided to clarify some butter.

I made a little tomato soup, roughly inspired by the South Indian “rasam”, without really bothering to remind myself what goes in a rasam. This tomato has some amchur (mango) powder and lime juice, some good fresh tomatoes, and some onions. I cooked some mustard seeds in oil and drizzled on the soup upon serving.

I had a bit of a lentil craving, and a stash of urid daal. I didn’t feel like boiling a lot of lentils, so I ground them up and mixed them with water, salt, and some spices, then hydrated a bit. I added some onions and cilantro. These were then deep-fried, as I prepared a tomato cream sauce; this time, I cooked mustard seeds and garam masala in ghee, and incorporated this into the cream. After the lentil croquettes, or, more loosely, koftas, were finished, I cooked them briefly in the cream sauce to coat.

I wanted something refreshing, too, so I grilled some eggplant on my All-Clad grill pan. I let them soak in some lime juice and chilies. On the plate I added some cilantro and Hermiston sweet onions.

I served more rice than necessary; it was a way to abuse some saffron. I steeped some saffron in hot water before cooking the rice in it.

Dinner is served…

My internet orders seem to be quieter the last few days so I hope I can finally make a dent on some long-neglected wholesale work and bookkeeping… but now I am a little frustrated at the sudden calm…

It looks like the weather is slowly turning into September-ish weather. Today it was pleasantly clear but not very warm.

I drank a lot of coffee today.

I did make a delivery and take care of some orders today, but I worked at a relatively slow pace today.

One of my wholesale customers called and dramatically increased their reorder size, so that makes me happy. They used to take a cautious 2 cases per order, but they bumped that up to 5 cases this time. It shows a lot of confidence in our ability to sell, and indicates they are more worried about running out of items than having too much of it.

I started building out my community site, MoriAwase.com, which I’m hoping will be a attractive forum to discuss contemporary Asian food, craft and lifestyles. Alas, it’s pretty skeletal now.

Dinner was very late… I had an egg sandwich on a soft Essential Bakery dinner roll, a little lettuce and provolone. It was already 11 pm.

I struggled to figure out the quirks of the high-powered convection oven at Floating Leaves Tea in Ballard yesterday, but after the second test batch I figured things out and started to get a rhythm. The oven fits about 5 baking sheets at a time, so I baked about 60 cookies at a time. I stopped counting how many batches I made.

When I finished, I know I had baked somewhere between 300–400 cookies…. If I recall correctly, it involved about 5 pounds of butter, about 8 pounds of flour, about 4 or 5 pounds of white chocolate, and a fair supply of pine nuts, not to mention a lot of matcha. Anyway, after baking an absurd amount of cookies, and cleaning up after myself, I rushed to Cash & Carry for some disposable cups, ice, and milk, then I made a brief stop at home to pick up my cooler and some ice. I managed to encounter some traffic on the freeway heading over to the arboretum, but I arrived just about 5 minutes before people started to line up at the Japanese Garden.

A few people were a bit confused about where I was supposed to set up refreshments, as is the nature of volunteer things, but I met my contact and got myself a little table to offer refreshments to guests of the moon-viewing festival. I stayed until about 10pm, since a fairly constant flow of visitors moved in and out of the garden. The sunset came a little late for moon-viewing, but I think the reason for staging the event so early in the year has something to do with the unpredictability of September weather.

I served iced tea donated by Floating Leaves, including a Jasmine, a Chinese Green, and something herbal, and of course I sampled matcha latte. I managed to use up absolutely everything I came with… It turns out that at least 500 people came for the festival.

I passed around a lot of business cards, and close to closing time I spoke a bit with Elizabeth Falconer, who is a well-known Seattle-based Koto player, and her family.

With some leftover raspberries, a bit of sugar, and some buttermilk, I made a kind of raspberry lassi today… No mangoes around, but raspberry works quite well.

Today, I finally made a dent in an upgrade from DotText to Community Server v1.1, although it did not go completely smoothly. My photo gallery is missing as of yet, and I haven’t had time to migrate my previous skin design, or tweak any of the new ones.

In Germany, I remember buying a short-grain rice called Milchreis as an awful substitute for japonica. It was the cheapest possible rice we could buy and available in mainstream supermarkets. It tasted adequate and the price was right for a starving student’s budget, so I frequently used it even when I cooked Chinese-style or Japanese-style dishes. On rare occasions I was able to get some decent basmati or Jasmine rice for a slight premium from Asian markets, but Japanese-style rice required a bit more difficult a journey from our little university town, Marburg.

The typical German way of making use of this rice involved cooking it with milk, sugar, and maybe a bit of vanilla, sometimes with a knob of butter. It was always cooked with substantially more liquid than if you meant to cook rice for eating with savory foods, so it is almost the texture of okayu. Essentially, it’s a rice pudding. It works best simmered at a low temperature with about 4 milk to 1 rice, by volume.

I think I can count the times I ate Milchreis in this manner in Germany on one or two fingers, but somehow I craved the idea last night, and I prepared some in anticipation of this morning’s breakfast.

It turns out that I have more ready access to California-grown Japanese-style rice than “Milchreis,” so I just used that. I made a quick raspberry sauce with a medium-heavy syrup and raspberries, and topped my molded milchreis with some more fresh raspberries.

Raspberries were incredibly cheap yesterday…